Question 1: How do E-gift cards work?

The Gift card is an alphanumeric code, consisting of letters and numbers, like BIRTHDAY_DF627. It can be applied at the cart/checkout to cover the order total. A virtual gift card is just an email-sent code like a virtual product. It has no weight, there is no physical inventory and it cannot be shipped. E-gift card can cover both a purchase and shipping.

Question 2: How does the recipient receive an e-gift card?

We will send your recipient an e-gift card by email. Your recipient will receive an email notifying them about your gift.

Question 3: Are there any additional fees associated with the e-gift card?

There are no additional fees associated with the e-gift card. You will only be charged the value of the e-gift card, and we will not impose any other fees.

Question 4: Where can the e-gift card be redeemed?

On the checkout page, enter the E-Gift Card 19-digit number code. You can also check the balance of your EGift card online, and use the E-Gift Card to make full, or partial payments online at ezcosplay.com.

Question 5: If I return an item purchased with E-Gift Card, can you credit my credit card instead?

No. All returns are credited in the original form of payment.

Question 6: Return Policy and Product Exceptions

The E-Gift Card is not returnable and cannot be redeemed or exchanged for cash, check, credit, or payment on any credit or loan account nor tool rental deposits.

Question 7: How will I receive my refund if my purchase was made with an E-gift card and an E-Gift Card and credit card?

If you purchase an item using your gift card and credit card together, the amount you paid with your gift card will be put back onto your gift card. Any additional money paid by a credit card will be refunded to your credit card.

Question 8: Can I buy an E-Gift Card for myself?

Yes. To do so, enter your own email address in the "Recipient Email" fields, and enter your own name as the recipient name. Complete the transaction normally. When you receive your e-Gift Card alert (via email), follow the instructions in the message to retrieve and redeem your e-Gift Card.

Question 9: When is the E-Gift Card sent to the recipient?

The e-Gift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase, within hours or sooner after your transaction is complete.

Question 10: When does the E-Gift Card expire?

There is no expiration date on your E-Gift Card.

Question 11: How do I check my E-Gift Card balance?

You may check the available balance on your Ezcosplay E-Gift Card in one of 3 ways:
1.Enter your gift code to check it: https://www.ezcosplay.com/balance
2. Check your balance online at ezcosplay.com by login.
3. Ask a ezcosplay customer support to check the balance for you.